Duke Energy Enable Program

Designed the experience of Vegetation Management, Supply Chain, Distribution, Transmission and Gas custom tablet & Mobile Phone applications ( Duke Enable Project ). Designed to connect with IBM® Maximo® Asset Management. Hardware and eco system – Windows mobile on toughpad tablets and phone to be used in outdoor conditions and utilize custom mapping with GPS. 6-9k units in field by Q1 2017.

Goal
To utilize new technology to reduce multiple manual data entries, duplicate information and scheduling problems. Reduce timing and scheduling problems and overhead costs of time management.

Approach
Discovery of process through user interviews. Documented scenarios through white boarding and journey mapping and process flow documents. Created wireframes and documented each screen and function, matched to a task. Created and tested prototypes with User Interviews and testing. Presented findings to team and Executive leadership.

Problem

90% of field personnel using paper and multi level data entry points
Duplication of efforts for 5 main service units
Off the shelf solution not viable for needed use
80% of users in field have little to no tablet work experience
Mapping experience limited to paper, possible use of outdated maps
documentation of SR’s and scheduled work time consuming and problematic

Methodologies

User Research
Methodology and process Research ( in-field )
Prototyping
Whiteboard, Journey Maps and Wire Framing
Agile and iterative design sprints

[rev_slider_vc alias=”duke”]